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24x7help.exe

24x7 Help

Crawler, LLC

The application 24x7help.exe, “24x7 Help Setup ” by Crawler has been detected as a potentially unwanted program by 1 anti-malware scanner with very strong indications that the file is a potential threat. The program is a setup application that uses the Inno Setup installer. It is also typically executed from an Internet Explorer cache folder. The file has been seen being downloaded from www.24x7help.org.
Publisher:
Crawler, LLC   (signed by Crawler, LLC)

Product:
24x7 Help

Description:
24x7 Help Setup

Version:
2.2.0.6

MD5:
77e458a179588c723a2c34f118c0320c

SHA-1:
54cdf2292d157c0814117842602f9fb51acf9475

SHA-256:
25cb02d389dfe39c107f2f91aee9d4436b87a8366c6e266cf6120504df4588df

Scanner detections:
1 / 68

Status:
Potentially unwanted

Note:
Our current pool of anti-malware engines have not currently detected this file, however based on our own detection heuristics we feel that this file is unwanted.

Analysis date:
4/23/2024 1:59:08 PM UTC  (today)

Scan engine
Detection
Engine version

Reason Heuristics
PUP.Crawler.Installer (M)
16.5.29.8

File size:
1.8 MB (1,888,176 bytes)

Product version:
1.0.0.0

Copyright:
© Crawler, LLC

File type:
Executable application (Win32 EXE)

Installer:
Inno Setup

Language:
Language Neutral

Common path:
C:\users\{user}\appdata\local\microsoft\windows\temporary internet files\content.ie5\{random}\24x7help.exe

Digital Signature
Signed by:
Crawler, LLC

Authority:
VeriSign, Inc.

Valid from:
11/26/2013 6:00:00 PM

Valid to:
1/25/2017 5:59:59 PM

Subject:
CN="Crawler, LLC", OU=Digital ID Class 3 - Microsoft Software Validation v2, O="Crawler, LLC", L=Boca Raton, S=Florida, C=US

Issuer:
CN=VeriSign Class 3 Code Signing 2010 CA, OU=Terms of use at https://www.verisign.com/rpa (c)10, OU=VeriSign Trust Network, O="VeriSign, Inc.", C=US

Serial number:
48E3A7F6CBA47D0C3FCD17CF81AB3F76

File PE Metadata
Compilation timestamp:
6/19/1992 4:22:17 PM

OS version:
4.0

OS bitness:
Win32

Subsystem:
Windows GUI

Linker version:
2.25

CTPH (ssdeep):
49152:o/DguLjsYJzNuMRg/ey4o+mBPCpZd5WiFom5eNW:o/lvPMM+/eF1mNGZd5Rom5m

Entry address:
0xC1C0

Entry point:
55, 8B, EC, 83, C4, A4, 53, 56, 57, 33, C0, 89, 45, C4, 89, 45, C0, 89, 45, A4, 89, 45, D0, 89, 45, C8, 89, 45, CC, 89, 45, D4, 89, 45, D8, 89, 45, EC, B8, C8, C0, 40, 00, E8, 60, 86, FF, FF, 33, C0, 55, 68, 85, C8, 40, 00, 64, FF, 30, 64, 89, 20, 33, D2, 55, 68, 41, C8, 40, 00, 64, FF, 32, 64, 89, 22, A1, 60, E6, 40, 00, E8, 5E, FD, FF, FF, E8, C9, F8, FF, FF, 8D, 55, EC, 33, C0, E8, 93, CA, FF, FF, 8B, 55, EC, B8, 8C, F0, 40, 00, E8, 0A, 77, FF, FF, 6A, 02, 6A, 00, 6A, 01, 8B, 0D, 8C, F0, 40, 00, B2, 01...
 
[+]

Entropy:
7.9793

Developed / compiled with:
Microsoft Visual C++

Code size:
46.5 KB (47,616 bytes)

The file 24x7help.exe has been seen being distributed by the following URL.

http://www.24x7help.org/dnl/config/.../24x7help.exe

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