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24x7help.exe

24x7 Help

Crawler, LLC

The application 24x7help.exe, “24x7 Help Setup ” by Crawler has been detected as a potentially unwanted program by 6 anti-malware scanners. The program is a setup application that uses the Inno Setup installer. It is also typically executed from an Internet Explorer cache folder. The file has been seen being downloaded from www.24x7help.org.
Publisher:
Crawler, LLC   (signed by Crawler, LLC)

Product:
24x7 Help

Description:
24x7 Help Setup

Version:
2.1.0.31

MD5:
94a644c11e5c2cf065b75291d2169b38

SHA-1:
e0e42749a70723f013bc5ec3073462d3ce03de7b

SHA-256:
cf216f9f0be699a26b3b0e120d8121ca44a07d718c3e627c0f4f7b3c4da22e9a

Scanner detections:
6 / 68

Status:
Potentially unwanted

Analysis date:
4/19/2024 6:43:58 PM UTC  (today)

Scan engine
Detection
Engine version

Clam AntiVirus
Win.Adware.PCFixSpeed
0.98/19086

Dr.Web
riskware program Program.Unwanted.33
9.0.1.0364

ESET NOD32
Win32/24x7Help.B potentially unwanted application
9.7.0.302.0

G Data
Win32.Application.Crawler
15.12.25

Malwarebytes
PUP.Optional.24x7Help.A
v2015.12.30.09

Reason Heuristics
PUP.Crawler.Installer (M)
15.12.30.9

File size:
1.7 MB (1,751,136 bytes)

Product version:
1.0.0.0

Copyright:
© Crawler, LLC

File type:
Executable application (Win32 EXE)

Installer:
Inno Setup

Language:
Language Neutral

Common path:
C:\users\{user}\appdata\local\microsoft\windows\temporary internet files\content.ie5\{random}\24x7help.exe

Digital Signature
Signed by:
Crawler, LLC

Authority:
VeriSign, Inc.

Valid from:
12/9/2010 6:00:00 PM

Valid to:
12/11/2013 5:59:59 PM

Subject:
CN="Crawler, LLC", OU=IT, OU=Digital ID Class 3 - Microsoft Software Validation v2, O="Crawler, LLC", L=Boca Raton, S=Florida, C=US

Issuer:
CN=VeriSign Class 3 Code Signing 2010 CA, OU=Terms of use at https://www.verisign.com/rpa (c)10, OU=VeriSign Trust Network, O="VeriSign, Inc.", C=US

Serial number:
1535EDA3C8F2FED30D4497572760F240

File PE Metadata
Compilation timestamp:
6/19/1992 5:22:17 PM

OS version:
4.0

OS bitness:
Win32

Subsystem:
Windows GUI

Linker version:
2.25

CTPH (ssdeep):
49152:x7kTUsPeAEN6AAPr8rQUwdoB4Vd1XHsv2mDCmx5g:x7WUsmAlOQUoqudpHu2FOi

Entry address:
0xC1C0

Entry point:
55, 8B, EC, 83, C4, A4, 53, 56, 57, 33, C0, 89, 45, C4, 89, 45, C0, 89, 45, A4, 89, 45, D0, 89, 45, C8, 89, 45, CC, 89, 45, D4, 89, 45, D8, 89, 45, EC, B8, C8, C0, 40, 00, E8, 60, 86, FF, FF, 33, C0, 55, 68, 85, C8, 40, 00, 64, FF, 30, 64, 89, 20, 33, D2, 55, 68, 41, C8, 40, 00, 64, FF, 32, 64, 89, 22, A1, 60, E6, 40, 00, E8, 5E, FD, FF, FF, E8, C9, F8, FF, FF, 8D, 55, EC, 33, C0, E8, 93, CA, FF, FF, 8B, 55, EC, B8, 8C, F0, 40, 00, E8, 0A, 77, FF, FF, 6A, 02, 6A, 00, 6A, 01, 8B, 0D, 8C, F0, 40, 00, B2, 01...
 
[+]

Entropy:
7.9762

Developed / compiled with:
Microsoft Visual C++

Code size:
46.5 KB (47,616 bytes)

The file 24x7help.exe has been seen being distributed by the following URL.

http://www.24x7help.org/dnl/config/.../24x7help.exe

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