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product support.dll

Download Manager

This is part of the Air Installer, a download manager which bundles applications with offers for additional 3rd party software, mostly unwanted adware, and may be installed with minimal consent. The module product support.dll by Download Manager has been detected as adware by 1 anti-malware scanner with very strong indications that the file is a potential threat. It is installed within the context of Internet Explore as a BHO (Browser Helper Object) under the name ‘Product Support’.
Publisher:
Download Manager  (signed and verified)

MD5:
586cf7e50d1efb934d7fa783c46ff0bc

SHA-1:
2a4940d937fbf6f6dae76b490adfaf171f47f2b8

SHA-256:
947bfed5bdd3cce0cd368ae3c59fd6f7aa2bf77d9cd4033381f0979d7968062f

Scanner detections:
1 / 68

Status:
Adware

Note:
Our current pool of anti-malware engines have not currently detected this file, however based on our own detection heuristics we feel that this file is unwanted.

Analysis date:
4/25/2024 9:20:18 PM UTC  (today)

Scan engine
Detection
Engine version

Reason Heuristics
PUP.Air Software.DownloadManager (M)
16.2.9.1

File size:
76 KB (77,872 bytes)

File type:
Dynamic link library (Win32 DLL)

Language:
English (United States)

Common path:
C:\Program Files\product support\1.0.0.0\product support.dll

Digital Signature
Signed by:
Download Manager

Authority:
COMODO CA Limited

Valid from:
5/30/2012 7:00:00 PM

Valid to:
5/31/2016 6:59:59 PM

Subject:
CN=Download Manager, O=Download Manager, STREET=26 York Street, STREET=Westminster, L=London, S=London, PostalCode=W1U 6PZ, C=GB

Issuer:
CN=COMODO Code Signing CA 2, O=COMODO CA Limited, L=Salford, S=Greater Manchester, C=GB

Serial number:
19777BC7489D8203801D05ACE10DBEAC

File PE Metadata
Compilation timestamp:
10/19/2013 1:21:10 PM

OS version:
5.1

OS bitness:
Win32

Subsystem:
Windows GUI

Linker version:
11.0

CTPH (ssdeep):
1536:NZkOTDJKt9J2wTwGbgv0uxd4Z2izUhDW3QG192:OEtIgcCi2iP3QG72

Entry address:
0x92E3

Entry point:
55, 8B, EC, 83, 7D, 0C, 01, 75, 05, E8, C0, 03, 00, 00, FF, 75, 10, FF, 75, 0C, FF, 75, 08, E8, 07, 00, 00, 00, 83, C4, 0C, 5D, C2, 0C, 00, 6A, 10, 68, E0, DC, 00, 10, E8, 7E, 01, 00, 00, 33, C0, 40, 8B, F0, 89, 75, E4, 33, DB, 89, 5D, FC, 8B, 7D, 0C, 89, 3D, B0, 12, 01, 10, 89, 45, FC, 85, FF, 75, 0C, 39, 3D, F0, 16, 01, 10, 0F, 84, D4, 00, 00, 00, 3B, F8, 74, 05, 83, FF, 02, 75, 38, A1, 30, BA, 00, 10, 85, C0, 74, 0E, FF, 75, 10, 57, FF, 75, 08, FF, D0, 8B, F0, 89, 75, E4, 85, F6, 0F, 84, B1, 00, 00, 00...
 
[+]

Entropy:
6.1385

Developed / compiled with:
Microsoft Visual C++

Code size:
38 KB (38,912 bytes)

Internet Explorer BHO
Display name:
Product Support

CLSID:
{2AE7471D-5150-48CF-8498-4CB9E8FAEA90}

CLSID name:
Office Suite X Support


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