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Product Support.dll

Product Support

Download Manager

This is part of the Air Installer, a download manager which bundles applications with offers for additional 3rd party software, mostly unwanted adware, and may be installed with minimal consent. The module Product Support.dll by Download Manager has been detected as adware by 1 anti-malware scanner with very strong indications that the file is a potential threat. The program is a setup application that uses the AirInstaller Download Manager installer. It is installed within the context of Internet Explore as a BHO (Browser Helper Object) under the name ‘Product Support’.
Publisher:
Download Manager  (signed and verified)

Product:
Product Support

Version:
1.0.0.0

MD5:
f434306fd861f3983f3ee37d7ee4bdb9

SHA-1:
e54274b7acbfe60e7e8974ae1286bd017cd78317

SHA-256:
f54a9ad86f5dd60dcf8ed8abb8f3166f57940c652eaef7e4fa8a12e4edc84b84

Scanner detections:
1 / 68

Status:
Adware

Note:
Our current pool of anti-malware engines have not currently detected this file, however based on our own detection heuristics we feel that this file is unwanted.

Description:
This 'download manager' is also considered bundleware, a utility designed to download software (possibly legitimate or opensource) and bundle it with a number of optional offers including ad-supported utilities, toolbars, shopping comparison tools and browser extensions.

Analysis date:
4/24/2024 5:18:01 PM UTC  (today)

Scan engine
Detection
Engine version

Reason Heuristics
PUP.Air Software.DownloadManager.Bundler (M)
16.2.14.23

File size:
76 KB (77,864 bytes)

Product version:
1.0.0.0

Original file name:
Product Support.dll

File type:
Dynamic link library (Win32 DLL)

Bundler/Installer:
AirInstaller Download Manager

Language:
English (United States)

Common path:
C:\Program Files\product support\1.0.0.0\product support.dll

Digital Signature
Signed by:
Download Manager

Authority:
COMODO CA Limited

Valid from:
5/30/2012 5:00:00 PM

Valid to:
5/31/2016 4:59:59 PM

Subject:
CN=Download Manager, O=Download Manager, STREET=26 York Street, STREET=Westminster, L=London, S=London, PostalCode=W1U 6PZ, C=GB

Issuer:
CN=COMODO Code Signing CA 2, O=COMODO CA Limited, L=Salford, S=Greater Manchester, C=GB

Serial number:
19777BC7489D8203801D05ACE10DBEAC

File PE Metadata
Compilation timestamp:
10/19/2013 11:21:10 AM

OS version:
5.1

OS bitness:
Win32

Subsystem:
Windows GUI

Linker version:
11.0

CTPH (ssdeep):
1536:N5kOTDJKt9J2wTwGbgv0uxd4Z2izUhDWChY1cN:iEtIgcCi2iPChY6N

Entry address:
0x92E3

Entry point:
55, 8B, EC, 83, 7D, 0C, 01, 75, 05, E8, C0, 03, 00, 00, FF, 75, 10, FF, 75, 0C, FF, 75, 08, E8, 07, 00, 00, 00, 83, C4, 0C, 5D, C2, 0C, 00, 6A, 10, 68, E0, DC, 00, 10, E8, 7E, 01, 00, 00, 33, C0, 40, 8B, F0, 89, 75, E4, 33, DB, 89, 5D, FC, 8B, 7D, 0C, 89, 3D, B0, 12, 01, 10, 89, 45, FC, 85, FF, 75, 0C, 39, 3D, F0, 16, 01, 10, 0F, 84, D4, 00, 00, 00, 3B, F8, 74, 05, 83, FF, 02, 75, 38, A1, 30, BA, 00, 10, 85, C0, 74, 0E, FF, 75, 10, 57, FF, 75, 08, FF, D0, 8B, F0, 89, 75, E4, 85, F6, 0F, 84, B1, 00, 00, 00...
 
[+]

Entropy:
6.1427

Developed / compiled with:
Microsoft Visual C++

Code size:
38 KB (38,912 bytes)

Internet Explorer BHO
Display name:
Product Support

CLSID:
{2AE7471D-5150-48CF-8498-4CB9E8FAEA90}

CLSID name:
Easy Media Player Support


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