Report a False Positive Detection

Use this page to tell us about a situation where you believe that herdProtect is incorrectly reporting a clean or good file as being a malicious in some way or incorrectly flagging a file from one of the anti-virus engines we use. This is sometimes called a False Positive. Your submission will help us get your report to the correct internal team to quickly review your report as well as connect with the anti-virus company that is potentially flagging this file too.

To report a false positive, please complete the form below. Upon submission you will receive a receipt via email with further details on the process. In the event the detection is determined to be invalid, we will adjust the detection and provide details on when updated detections will be available. Thank you for your submission.

All fields are required below so we can quickly support any false positive issues.

Your details

This information is required so we can contact you if we have additional questions.
Name (person to contact): 
Email address: 
Are you the creator or distributor of the file?

File details

SHA-1 hash of file: 

Tell us about the detection

What product detected this?
Additional notes:


Please type the security characters into the answer field below.
Security characters: