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InstantSupport.exe

InstantSupport

Installer Technology Co.

The application InstantSupport.exe, “InstantSupport Tray Window” by Installer Technology Co has been detected as a potentially unwanted program by 1 anti-malware scanner with very strong indications that the file is a potential threat. It is set to automatically execute when any user logs into Windows (through the local user run registry setting) with the name ‘InstantSupport’. While running, it connects to the Internet address 172-245-127-102-host.colocrossing.com on port 80 using the HTTP protocol.
Publisher:
Installer Technology  (signed by Installer Technology Co.)

Product:
InstantSupport

Description:
InstantSupport Tray Window

Version:
1.0.29.9

MD5:
52af5075eec96a90110c423ef07d1be7

SHA-1:
25285a7039008fa7bf0bd54a2f636340a59775f7

SHA-256:
e8a256e8b1fc0c44614674b26bead8487d3f04e5515442325829bf1d8508cf18

Scanner detections:
1 / 68

Status:
Potentially unwanted

Analysis date:
4/25/2024 8:02:01 PM UTC  (today)

Scan engine
Detection
Engine version

Reason Heuristics
PUP.Installe.Startup
17.2.22.18

File size:
6.2 MB (6,550,672 bytes)

Product version:
1.0.29.9

Copyright:
Copyright Installer Technology 2015

Original file name:
InstantSupport.exe

File type:
Executable application (Win32 EXE)

Language:
English (United States)

Common path:
C:\Program Files\instantsupport\instantsupport.exe

Digital Signature
Signed by:
Installer Technology Co.

Authority:
COMODO CA Limited

Valid from:
9/27/2016 5:00:00 PM

Valid to:
9/28/2017 4:59:59 PM

Subject:
CN=Installer Technology Co., O=Installer Technology Co., STREET=407 lincoln road, L=miami beach, S=florida, PostalCode=33139, C=US

Issuer:
CN=COMODO RSA Code Signing CA, O=COMODO CA Limited, L=Salford, S=Greater Manchester, C=GB

Serial number:
1B58BBA81BB22C023967D6D579B294FC

File PE Metadata
Compilation timestamp:
2/21/2017 5:32:20 AM

OS version:
5.1

OS bitness:
Win32

Subsystem:
Windows GUI

Linker version:
11.0

Entry address:
0x13F709

Entry point:
E8, B3, 8E, 00, 00, E9, 7F, FE, FF, FF, 3B, 0D, C0, CF, 5C, 00, 75, 02, F3, C3, E9, 87, 23, 00, 00, 51, C7, 01, C0, 6B, 59, 00, E8, 4E, 94, 00, 00, 59, C3, 55, 8B, EC, 8D, 41, 09, 50, 8B, 45, 08, 83, C0, 09, 50, E8, AD, 93, 00, 00, F7, D8, 59, 1B, C0, 59, 40, 5D, C2, 04, 00, 55, 8B, EC, 56, 8B, F1, E8, C9, FF, FF, FF, F6, 45, 08, 01, 74, 07, 56, E8, 70, FA, ED, FF, 59, 8B, C6, 5E, 5D, C2, 04, 00, 55, 8B, EC, FF, 75, 18, 6A, 00, FF, 75, 14, FF, 75, 10, FF, 75, 0C, FF, 75, 08, E8, 05, 00, 00, 00, 83, C4, 18...
 
[+]

Entropy:
6.1969

Code size:
1.4 MB (1,486,336 bytes)

Startup File (All Users Run)
Registry location:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Name:
InstantSupport

Command:
"C:\Program Files\instantsupport\instantsupport.exe" -startup


The executing file has been seen to make the following network communications in live environments.

TCP (HTTP):
Connects to 172-245-127-102-host.colocrossing.com  (172.245.127.102:80)

TCP (HTTP):
Connects to 172-245-127-171-host.colocrossing.com  (172.245.127.171:80)

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