home

InstantSupport.exe

Instant Support

DisplayTime Software

The application InstantSupport.exe, “Instant Support Tray Window” by DisplayTime Software has been detected as a potentially unwanted program by 1 anti-malware scanner with very strong indications that the file is a potential threat. It is set to automatically execute when any user logs into Windows (through the local user run registry setting) with the name ‘InstantSupport’.
Publisher:
Installer Technology ©  (signed by DisplayTime Software)

Product:
Instant Support

Description:
Instant Support Tray Window

Version:
1.0.1.3

MD5:
6b7a6e3693ce4864949fe7a8381b7325

SHA-1:
50a967408101ddf49f976fceb8276cf8e70ba0b9

SHA-256:
f4da6a41cde1dc246afff1c2180ea924b751267bd7c6507cccd0cb9dd94305b5

Scanner detections:
1 / 68

Status:
Potentially unwanted

Analysis date:
5/12/2024 3:18:41 PM UTC  (today)

Scan engine
Detection
Engine version

Reason Heuristics
PUP.InstallerTech.Optimizer.Meta (L)
16.4.6.12

File size:
5.5 MB (5,744,136 bytes)

Product version:
1.0.1.3

Copyright:
Copyright Installer Technology © 2015

Original file name:
InstantSupport.exe

File type:
Executable application (Win32 EXE)

Language:
English (United States)

Common path:
C:\Program Files\instantsupport\instantsupport.exe

Digital Signature
Signed by:
DisplayTime Software

Authority:
COMODO CA Limited

Valid from:
3/17/2015 5:00:00 PM

Valid to:
3/17/2016 4:59:59 PM

Subject:
CN=DisplayTime Software, O=DisplayTime Software, STREET=28 Old Rudnick LN, L=Dover, S=DE, PostalCode=19901, C=US

Issuer:
CN=COMODO RSA Code Signing CA, O=COMODO CA Limited, L=Salford, S=Greater Manchester, C=GB

Serial number:
7A37A59103ADB39A13DB8D76AB62BA4E

File PE Metadata
Compilation timestamp:
9/1/2015 5:29:30 AM

OS version:
5.1

OS bitness:
Win32

Subsystem:
Windows GUI

Linker version:
11.0

CTPH (ssdeep):
98304:CGmPDN4pltmXU/5YzoXps2u+chPpYFLOAkGkzdnEVomFHKnPv:sUBYzb2u+ch6FLOyomFHKnPv

Entry address:
0x12C107

Entry point:
E8, D5, 8B, 00, 00, E9, 7F, FE, FF, FF, 3B, 0D, B0, 27, 5B, 00, 75, 02, F3, C3, E9, 89, 23, 00, 00, 51, C7, 01, 3C, 10, 58, 00, E8, 70, 91, 00, 00, 59, C3, 55, 8B, EC, 8D, 41, 09, 50, 8B, 45, 08, 83, C0, 09, 50, E8, CF, 90, 00, 00, F7, D8, 59, 1B, C0, 59, 40, 5D, C2, 04, 00, 55, 8B, EC, 56, 8B, F1, E8, C9, FF, FF, FF, F6, 45, 08, 01, 74, 07, 56, E8, 8F, B1, EE, FF, 59, 8B, C6, 5E, 5D, C2, 04, 00, 55, 8B, EC, FF, 75, 18, 6A, 00, FF, 75, 14, FF, 75, 10, FF, 75, 0C, FF, 75, 08, E8, 05, 00, 00, 00, 83, C4, 18...
 
[+]

Entropy:
6.4801

Code size:
1.3 MB (1,400,320 bytes)

Startup File (All Users Run)
Registry location:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Name:
InstantSupport

Command:
"C:\Program Files\instantsupport\instantsupport.exe" -startup


Remove InstantSupport.exe - Powered by Reason Core Security
herdProtect is a second line of defense malware removal platform powered by 68 anti-malware engines in the cloud. Since no single anti-malware program is perfect 100% of the time, herdProtect utilizes a 'herd' of multiple engines to guarantee the widest coverage and the earliest possible detection.