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InstantSupport.exe

Instant Support

DisplayTime Software

The application InstantSupport.exe, “Instant Support Tray Window” by DisplayTime Software has been detected as a potentially unwanted program by 1 anti-malware scanner with very strong indications that the file is a potential threat. It is set to automatically execute when any user logs into Windows (through the local user run registry setting) with the name ‘InstantSupport’.
Publisher:
Installer Technology  (signed by DisplayTime Software)

Product:
Instant Support

Description:
Instant Support Tray Window

Version:
1.0.11.0

MD5:
34f078cc97722ba42cab9fe6d5adc62b

SHA-1:
57a6778d34273a4f354561b23ec8c72427ad621d

SHA-256:
1d3dc5ced453baba56b86b4acb51a2850d9fc8b1fb65e63f542ea24b9b59b4c4

Scanner detections:
1 / 68

Status:
Potentially unwanted

Analysis date:
5/12/2024 2:47:39 PM UTC  (today)

Scan engine
Detection
Engine version

Reason Heuristics
PUP.InstallerTech.Optimizer.Meta (L)
16.7.9.6

File size:
6.3 MB (6,578,840 bytes)

Product version:
1.0.11.0

Copyright:
Copyright Installer Technology 2015

Original file name:
InstantSupport.exe

File type:
Executable application (Win32 EXE)

Language:
English (United States)

Common path:
C:\Program Files\instantsupport\instantsupport.exe

Digital Signature
Signed by:
DisplayTime Software

Authority:
COMODO CA Limited

Valid from:
3/17/2015 5:00:00 PM

Valid to:
3/17/2016 4:59:59 PM

Subject:
CN=DisplayTime Software, O=DisplayTime Software, STREET=28 Old Rudnick LN, L=Dover, S=DE, PostalCode=19901, C=US

Issuer:
CN=COMODO RSA Code Signing CA, O=COMODO CA Limited, L=Salford, S=Greater Manchester, C=GB

Serial number:
7A37A59103ADB39A13DB8D76AB62BA4E

File PE Metadata
Compilation timestamp:
2/10/2016 8:22:45 AM

OS version:
5.1

OS bitness:
Win32

Subsystem:
Windows GUI

Linker version:
11.0

CTPH (ssdeep):
98304:0mIdTpFZA9qVqcxVMhlTiMQ5/xYqaMm64S34IBMWc+tpUFLOAkGkzdnEVomFHKny:xhlWMQ1ve6pJBMWc7FLOyomFHKnl7M

Entry address:
0x13CEF6

Entry point:
E8, A6, 8E, 00, 00, E9, 7F, FE, FF, FF, 3B, 0D, C0, 8F, 5C, 00, 75, 02, F3, C3, E9, 8A, 23, 00, 00, 51, C7, 01, 90, 3B, 59, 00, E8, 41, 94, 00, 00, 59, C3, 55, 8B, EC, 8D, 41, 09, 50, 8B, 45, 08, 83, C0, 09, 50, E8, A0, 93, 00, 00, F7, D8, 59, 1B, C0, 59, 40, 5D, C2, 04, 00, 55, 8B, EC, 56, 8B, F1, E8, C9, FF, FF, FF, F6, 45, 08, 01, 74, 07, 56, E8, 9E, F9, ED, FF, 59, 8B, C6, 5E, 5D, C2, 04, 00, 55, 8B, EC, FF, 75, 18, 6A, 00, FF, 75, 14, FF, 75, 10, FF, 75, 0C, FF, 75, 08, E8, 05, 00, 00, 00, 83, C4, 18...
 
[+]

Entropy:
6.1345

Code size:
1.4 MB (1,474,048 bytes)

Startup File (All Users Run)
Registry location:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Name:
InstantSupport

Command:
"C:\Program Files\instantsupport\instantsupport.exe" -startup


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