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LiveSupport.exe

LiveSupport

PC Utilities Software Limited

The application LiveSupport.exe has been detected as adware by 1 anti-malware scanner with very strong indications that the file is a potential threat. It is set to automatically start when a user logs into Windows via the current user run registry key under the display name ‘LiveSupport’. This file is typically installed with the program LiveSupport by PC Utilities Software Limited which is a potentially unwanted software program.
Publisher:
PC Utilities Software Limited

Product:
LiveSupport

Version:
1.2.8.0

MD5:
87217247d99dd350a595399fb11b349a

SHA-1:
a2f035c707f31e9ccbd09e17a9f645a25ebb636a

SHA-256:
ebe1612de194e14a0fc18ebfd7ae94dd9d86867f8bfdec3f5b672524ab7e2923

Scanner detections:
1 / 68

Status:
Adware

Note:
Our current pool of anti-malware engines have not currently detected this file, however based on our own detection heuristics we feel that this file is unwanted.

Analysis date:
4/23/2024 6:49:24 PM UTC  (today)

Scan engine
Detection
Engine version

Reason Heuristics
PUP.Startup.PCUtilities.L
14.4.2.12

File size:
981.5 KB (1,005,056 bytes)

Product version:
1.2.8.0

Copyright:
(C) 2013 PC Utilities Software Limited

Original file name:
LiveSupport.exe

File type:
Executable application (Win32 EXE)

Common path:
C:\Program Files\livesupport\livesupport.exe

File PE Metadata
Compilation timestamp:
3/18/2014 2:06:04 PM

OS version:
5.1

OS bitness:
Win32

Subsystem:
Windows GUI

Linker version:
10.0

CTPH (ssdeep):
12288:8+r911eEDyZnC2FAUApLxiw/WzRsgrOT9ZlfI/sA1HGZmb79aX4fybebm+xJYq7E:8+0EKjZ9aXRbeK+nR76CugWKYZR

Entry address:
0x27741

Entry point:
E8, A8, 7F, 00, 00, E9, 89, FE, FF, FF, 8B, FF, 55, 8B, EC, 8B, 45, 08, 85, C0, 74, 12, 83, E8, 08, 81, 38, DD, DD, 00, 00, 75, 07, 50, E8, 00, D2, FF, FF, 59, 5D, C3, 8B, FF, 55, 8B, EC, 8B, 45, 08, 56, 8B, F1, C6, 46, 0C, 00, 85, C0, 75, 63, E8, 3D, 34, 00, 00, 89, 46, 08, 8B, 48, 6C, 89, 0E, 8B, 48, 68, 89, 4E, 04, 8B, 0E, 3B, 0D, 48, 6A, 44, 00, 74, 12, 8B, 0D, 00, 68, 44, 00, 85, 48, 70, 75, 07, E8, EC, 31, 00, 00, 89, 06, 8B, 46, 04, 3B, 05, 18, 70, 44, 00, 74, 16, 8B, 46, 08, 8B, 0D, 00, 68, 44, 00...
 
[+]

Entropy:
6.2548

Code size:
226 KB (231,424 bytes)

Startup File (User Run)
Registry location:
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Name:
LiveSupport

Command:
"C:\Program Files\livesupport\livesupport.exe" \noshow \log


The file LiveSupport.exe has been discovered within the following program.

LiveSupport  by PC Utilities Software Limited
Charges the user hundreds of dollars to provide remote technical support. LiveSupport is typically bundled by the company's 'PC Optimization' software including OptimizerPro, Driver Pro or another PC Utilities product.
www.pcutilitiespro.com/livesupport.php
66% remove it
 
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