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Product Support.dll

Product Support

Download Manager

This is part of the Air Installer, a download manager which bundles applications with offers for additional 3rd party software, mostly unwanted adware, and may be installed with minimal consent. The module Product Support.dll by Download Manager has been detected as adware by 1 anti-malware scanner with very strong indications that the file is a potential threat. The program is a setup application that uses the AirInstaller Download Manager installer. It is installed within the context of Internet Explore as a BHO (Browser Helper Object) under the name ‘Product Support’.
Publisher:
Download Manager  (signed and verified)

Product:
Product Support

Version:
1.0.0.0

MD5:
dfd0b13e4514739e71b208c5dd317444

SHA-1:
3703a0d75a7ebfa31f8bf1b479d246ccfe1b6c77

SHA-256:
ad59420094e5d018e4be1522fef962a8b17d2351d4ed3c33fc224f7fe5818277

Scanner detections:
1 / 68

Status:
Adware

Note:
Our current pool of anti-malware engines have not currently detected this file, however based on our own detection heuristics we feel that this file is unwanted.

Description:
This is also known as bundleware, or downloadware, which is an downloader designed to simply deliver ad-supported offers in the setup routine of an otherwise legitimate software.

Analysis date:
5/5/2024 12:28:28 AM UTC  (today)

Scan engine
Detection
Engine version

Reason Heuristics
PUP.Air Software.DownloadManager.Bundler (M)
16.2.9.1

File size:
76 KB (77,864 bytes)

Product version:
1.0.0.0

Original file name:
Product Support.dll

File type:
Dynamic link library (Win32 DLL)

Bundler/Installer:
AirInstaller Download Manager

Language:
English (United States)

Common path:
C:\Program Files\product support\1.0.0.0\product support.dll

Digital Signature
Signed by:
Download Manager

Authority:
COMODO CA Limited

Valid from:
5/30/2012 7:00:00 PM

Valid to:
5/31/2016 6:59:59 PM

Subject:
CN=Download Manager, O=Download Manager, STREET=26 York Street, STREET=Westminster, L=London, S=London, PostalCode=W1U 6PZ, C=GB

Issuer:
CN=COMODO Code Signing CA 2, O=COMODO CA Limited, L=Salford, S=Greater Manchester, C=GB

Serial number:
19777BC7489D8203801D05ACE10DBEAC

File PE Metadata
Compilation timestamp:
10/19/2013 1:21:10 PM

OS version:
5.1

OS bitness:
Win32

Subsystem:
Windows GUI

Linker version:
11.0

CTPH (ssdeep):
1536:NEkOTDJKt9J2wTwGbgv0uxd4Z2izUhDWCzE1bU:NEtIgcCi2iPCzE9U

Entry address:
0x92E3

Entry point:
55, 8B, EC, 83, 7D, 0C, 01, 75, 05, E8, C0, 03, 00, 00, FF, 75, 10, FF, 75, 0C, FF, 75, 08, E8, 07, 00, 00, 00, 83, C4, 0C, 5D, C2, 0C, 00, 6A, 10, 68, E0, DC, 00, 10, E8, 7E, 01, 00, 00, 33, C0, 40, 8B, F0, 89, 75, E4, 33, DB, 89, 5D, FC, 8B, 7D, 0C, 89, 3D, B0, 12, 01, 10, 89, 45, FC, 85, FF, 75, 0C, 39, 3D, F0, 16, 01, 10, 0F, 84, D4, 00, 00, 00, 3B, F8, 74, 05, 83, FF, 02, 75, 38, A1, 30, BA, 00, 10, 85, C0, 74, 0E, FF, 75, 10, 57, FF, 75, 08, FF, D0, 8B, F0, 89, 75, E4, 85, F6, 0F, 84, B1, 00, 00, 00...
 
[+]

Entropy:
6.1421

Developed / compiled with:
Microsoft Visual C++

Code size:
38 KB (38,912 bytes)

Internet Explorer BHO
Display name:
Product Support

CLSID:
{2AE7471D-5150-48CF-8498-4CB9E8FAEA90}

CLSID name:
Office Suite X Support


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