home

sprtsvc.exe

SupportSoft sprtsvc

ETISALAT

It runs as a windows Service named “SupportSoft Sprocket Service (etisalat)”.
Publisher:
SupportSoft, Inc.  (signed by ETISALAT)

Product:
SupportSoft sprtsvc

Description:
SupportSoft Agent Service

Version:
7.0.940.0

MD5:
443df588e0224f2006a34489a04045fb

SHA-1:
7e0f2960ef1379ad512bbed054e6a55e8e32c52e

SHA-256:
d173e63c620024c3e63850d0c845d8507f49c19d50212c751860dd61d22f1374

Scanner detections:
1 / 68

Status:
Clean  (1 probable false positive detection)

Explanation:
This is mosty likely a false positive detection, the file is probably clean.

Analysis date:
4/26/2024 2:37:12 PM UTC  (today)

Scan engine
Detection
Engine version

Boost by Reason
Optional.Service.ETISALAT.H
188163

File size:
195.7 KB (200,384 bytes)

Product version:
7.0.940.0

Copyright:
Copyright 1997-2008 SupportSoft

File type:
Executable application (Win32 EXE)

Language:
English (United States)

Common path:
C:\Program Files\etisalat\esupport\bin\sprtsvc.exe

Digital Signature
Signed by:
ETISALAT

Authority:
VeriSign, Inc.

Valid from:
5/27/2008 4:00:00 AM

Valid to:
5/28/2009 3:59:59 AM

Subject:
CN=ETISALAT, OU=The Customer Care Centre, OU=Digital ID Class 3 - Microsoft Software Validation v2, O=ETISALAT, L=Ajman, S=Ajman, C=AE

Issuer:
CN=VeriSign Class 3 Code Signing 2004 CA, OU=Terms of use at https://www.verisign.com/rpa (c)04, OU=VeriSign Trust Network, O="VeriSign, Inc.", C=US

Serial number:
236D3BD99C02D3D747FAC17C1361764B

File PE Metadata
Compilation timestamp:
3/28/2008 5:40:41 AM

OS version:
4.0

OS bitness:
Win32

Subsystem:
Windows GUI

Linker version:
6.0

CTPH (ssdeep):
3072:m08uYuBq7+HXyNAXbefWfHdtoVLUOCXMsHSFqQq4belC8WZoTNJm55bV:3Yu1HXbQMHdtoVLKMxqQqWGiquh

Entry address:
0x17781

Entry point:
55, 8B, EC, 6A, FF, 68, 80, 45, 42, 00, 68, 40, 72, 41, 00, 64, A1, 00, 00, 00, 00, 50, 64, 89, 25, 00, 00, 00, 00, 83, EC, 58, 53, 56, 57, 89, 65, E8, FF, 15, 74, 41, 42, 00, 33, D2, 8A, D4, 89, 15, 20, 01, 43, 00, 8B, C8, 81, E1, FF, 00, 00, 00, 89, 0D, 1C, 01, 43, 00, C1, E1, 08, 03, CA, 89, 0D, 18, 01, 43, 00, C1, E8, 10, A3, 14, 01, 43, 00, 6A, 01, E8, D1, 5D, 00, 00, 59, 85, C0, 75, 08, 6A, 1C, E8, C3, 00, 00, 00, 59, E8, 9B, 4D, 00, 00, 85, C0, 75, 08, 6A, 10, E8, B2, 00, 00, 00, 59, 33, F6, 89, 75...
 
[+]

Entropy:
6.1305

Developed / compiled with:
Microsoft Visual C++ v6.0

Code size:
140 KB (143,360 bytes)

Service
Display name:
SupportSoft Sprocket Service (etisalat)

Service name:
sprtsvc_etisalat

Description:
SupportSoft Sprocket Service

Type:
Win32OwnProcess, InteractiveProcess


The file sprtsvc.exe has been discovered within the following program.

Globe Broadband Click Fix  by Globe Telecom
www.globe.com.ph
About 4% of users remove it
 
Powered by Should I Remove It?

Scan sprtsvc.exe - Powered by Reason Core Security
herdProtect is a second line of defense malware removal platform powered by 68 anti-malware engines in the cloud. Since no single anti-malware program is perfect 100% of the time, herdProtect utilizes a 'herd' of multiple engines to guarantee the widest coverage and the earliest possible detection.