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Why does the scan suddenly stops at about 60% completion and the program disconnect itself?
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Asked Jan 9 '15 at 6:15
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Hi Gerry,

Your best bet is to contact support and they should be able to help you diagnose the issue.
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Answered Jan 9 '15 at 23:11
I have contacted support. They asked additional info which I sent, but since no answer. I have installed the program on two other computers and everything is fine. But this one will not scan. - Gerry A few seconds ago
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herdProtect is a second line of defense malware removal platform powered by 68 anti-malware engines in the cloud. Since no single anti-malware program is perfect 100% of the time, herdProtect utilizes a 'herd' of multiple engines to guarantee the widest coverage and the earliest possible detection.